Basswin Privacy & Data Protection Policy

How Basswin Casino Online Handles Your Data

When you register with Basswin Casino online, we ask for your email, name, date of birth, phone number and a password. These five fields let us open an account, confirm you are 18 or over, and reach you about your balance or a bonus you have claimed. We never include balance information in any email we send.

Verification and Third Parties

All players who deposit go through identity checks. We may request a passport, driving licence or ID, a recent proof of address, and both sides of the deposit card with the CVV hidden. We carry out these checks through electronic database checks, phone calls and document review, and random identity checks are confirmed by email. Your personal data is not shared with third parties except where authorities require it.

All traffic to and from your account is secured with TLS 1.2 encryption, and our random number generator relies on server-side results to keep outcomes fair. You can review how this fits the wider picture in our security overview.

Data We Collect at a Glance

The table below sets out the main categories of information we hold and the reason we hold each one.

Every field we request serves a specific account, payment or verification purpose — nothing is collected without a stated reason, and mobile phone bills are never accepted as proof of address.

Your Rights Over Your Account Data

As a registered player you can act on your data in several concrete ways.

• Recover access with the 'Remind the Password' button if you forget your login details, as explained on our sign-in page.
• Request that support cancel a bet, which only takes effect once the cancellation is confirmed.
• Ask for self-exclusion through support; blocking is applied only after a manager calls the account owner, and a chat-based exclusion lasts 30 days.
• Unsubscribe from marketing calls, emails and SMS at any time via chat or email.
• Keep your account active by logging in at least once every 180 days, since inactive accounts carry a £5 monthly admin fee.

Server records and correspondence are treated as final evidence if a complaint is raised, so we advise contacting support first with any data-related question.

Retention, Checks and Account Safeguards

We retain the records needed to run your account and meet verification obligations. Game transaction checks can run for up to 30 days, winnings may be verified with the games provider for up to 30 calendar days, and irregular play investigations can extend to 75 days. Withdrawals of USD 1,000 or more automatically trigger a verification request, and politically exposed persons must be disclosed at registration.

We allow one account per computer, IP address and phone number across all domains under the same legal entity, and only one active browser tab per account — playing in several tabs voids winnings and can lead to the account being blocked. By registering, players also declare they have never been part of a self-exclusion scheme, a statement we record as part of your profile.

Players can review the broader terms, payment handling and account rules together in our full overview, and currency details for EUR, USD and BTC balances are covered on our currencies page.